Privacy Policy

Introduction

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our customer feedback and review system.

Data We Collect

When you use our service, we may collect the following information:

• Email Address: Collected when you opt into our VIP Rewards Program for positive reviews (4-5 stars) or when submitting feedback for lower ratings (1-3 stars)
• Name: Collected when submitting feedback for 1-3 star ratings
• Star Rating: Your satisfaction rating from 1-5 stars
• Feedback Comments: Any additional comments you provide about your experience
• Marketing Consent: Whether you've agreed to receive marketing communications
• Discount Codes: Unique codes generated for VIP rewards and feedback responses
• Google Review Tracking: Whether you clicked through to leave a Google review

Purpose of Data Collection

We collect and process your data for the following purposes:

• VIP Rewards Program: To send you your discount code and enter you into monthly prize draws
• Customer Service: To respond to and address your feedback and concerns
• Marketing Communications: To send you exclusive offers and updates (only if you've consented)
• Prize Draw Administration: To contact winners and manage prize distribution
• Service Improvement: To analyze feedback and improve our services

Data Storage and Security

Your data is stored securely using Airtable, a cloud-based database service that complies with industry-standard security practices. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

We maintain two separate databases:

• Positive Reviews: For customers who rate us 4-5 stars and opt into VIP rewards
• Negative Feedback: For customers who rate us 1-3 stars and provide improvement suggestions

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• VIP Rewards Data: Retained while you remain in our VIP program or until you request deletion
• Feedback Data: Retained for service improvement purposes, typically up to 2 years
• Prize Draw Records: Retained for 12 months after the draw for verification purposes
• Discount Codes: Codes expire after 30 days and associated records are archived after 12 months

Your Rights

Under GDPR and UK data protection laws, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for marketing purposes
• Right to Withdraw Consent: Withdraw your consent for marketing communications at any time

Marketing Communications

If you opt into marketing communications, we will send you:

• Exclusive VIP offers and discounts
• Prize draw announcements and results
• New product or service updates
• Special event invitations

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

Cookies and Tracking

Our website uses minimal cookies and local storage for:

• Privacy Consent: Remembering your acceptance of this privacy policy
• Session Management: Tracking Google review clicks within your browser session

We do not use tracking cookies for advertising or analytics purposes.

Third-Party Services

We use the following third-party services to process your data:

• Airtable: For secure data storage and management
• Google Reviews: When you choose to leave a Google review (subject to Google's privacy policy)

We ensure all third-party services comply with GDPR and appropriate data protection standards.

Data Sharing

We do not sell, rent, or trade your personal data. We only share your information:

• When required by law or legal process
• With service providers who assist in operating our business (under strict confidentiality agreements)
• With your explicit consent

Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this policy. Significant changes will be communicated via email to registered VIP members.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your data is being handled, please contact us:

We will respond to all requests within 30 days as required by GDPR regulations.

Supervisory Authority

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the supervisory authority: